Patient Rights 

• The right to be treated with respect, consideration and dignity at all times.

• The right to personal safety and to receive care in a safe setting.

• The right to be free from all forms of abuse and harassment.

• The right to receive information about procedures including associated risks.

• The right to consent to, or refuse, any and all treatment.

• The right to know the identity and professional status of all individuals providing care.

• The right to information about services and any related costs.

• The right to receive an itemized explanation of bill for services rendered.

• The right to confidentiality of all medical records.

• The right to receive a copy of the facility’s Notice of Privacy Practices related to HIPAA.

• The right the right to receive a copy of medical records.

• The right to express a concern or complaint to the Administrator or staff.

 Patient Responsibilities

• The responsibility to provide accurate information about present and past health history.

• The responsibility to ask questions if directions or procedures are not clearly understood.

• The responsibility to treat all facility personnel respectfully and courteously.

• The responsibility to understand one’s health insurance coverage benefits and limitations.

• The responsibility to provide accurate, up-to-date insurance information.

• The responsibility for assuring that financial obligations for services rendered are met.

• The responsibility to express opinions, concerns or complaint in a constructive and appropriate manner.

To file a complaint against a healthcare facility or a healthcare professional with the Agency for Health Care Administration call the Consumer Assistant Unite at 1-888-419-3456 or write to the address listed below.